Data Privacy Policy
Your privacy matters to us at Quiet Grove Quarry
Information We Collect
If you reach out regarding corporate floral designs or gift services, we collect information you submit willingly. This may include your full name, company name, email, phone, delivery locations, and particular specifications for your arrangements. Payment details are collected during checkout, handled securely via our payment partners.
For corporate clients, we might gather extra business details like company registration, preferred delivery timelines, and budget constraints to tailor our services to your business.
When you visit our site, it automatically collects technical data such as your IP address, browser kind, device details, and your navigation path. We use this to enhance site performance and learn how customers discover our services.
How We Use Your Information
We mainly use your data to complete flower orders and deliver strong customer support. This covers processing orders, coordinating deliveries, crafting tailored arrangements, and keeping you informed about your service needs.
We also analyze information to enhance our offerings and the website experience, helping us identify the most valuable corporate floral services for our clients and how to better assist the business community in United Kingdom.
Information Sharing and Disclosure
Quiet Grove Quarry values your privacy and does not sell your personal data to others. Information is shared only when needed to deliver our services or when legally mandated.
We may share essential data with trusted service partners who assist in running our business, such as delivery providers, payment processors, and technical service vendors. These partners are bound by contracts to safeguard your data and use it solely for the services they perform.
We may disclose information when required by law, a court order, or government request. We may also share it to protect our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We regard the protection of your personal data with seriousness and implement suitable technical and organizational steps to safeguard it. This includes secure storage, encrypted communications, and restricted access to personal data within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during exchanges between your browser and our infrastructure.
Limited Access
Only authorized staff needing information to deliver services can access customer data.
While we deploy strong security controls, no internet transmission method is completely foolproof. We continually refresh our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may be able to access, update, delete, or limit how your information is used.
To exercise these rights, contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and comply with legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and gain insight into how visitors use our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. However, turning off certain cookies may impact site functionality. For more details about how we handle cookies, please see our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Quiet Grove Quarry and our site. We are not liable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or applicable laws. If substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to check this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Quiet Grove Quarry Privacy Team
47 Petal Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five to seven business days.